As one of the vital components of the city's transportation infrastructure, South Sumatra LRT (South Sumsel) is committed to enhancing services to ensure the utmost convenience for passengers. One of the key initiatives is the improvement of customer service through the role of customer service officers. 

Customer service officers play a vital role in fostering positive relationships with passengers. Their responsibilities include assisting passengers with accurate train departure times, welcoming passengers, and assisting passengers with Tap-In and Tap-Out procedures at the departure and arrival gates, respectively. 

Additionally, passengers frequently inquire about the train departure operating schedule. Consequently, customer service officers provide guidance to ensure passengers adhere to the scheduled departure times.

Wulan, a customer service officer at DJKA station, stated that South Sumatra LRT is committed to enhancing the passenger experience to encourage a shift from private vehicles to public transportation. 

Train departures from DJKA station commence at 05:05 and conclude at 19:01. Passengers are typically informed of the next scheduled departure. 

Passengers are required to arrive at the station at least five minutes before the scheduled departure time. Please note that two minutes before departure is the last time passengers will be allowed to enter the station. This information was provided by a representative of the South Sumatra Light Railway Management Center (BPKARSS) on Thursday, 26 February 2024. 

Wulan is optimistic that the service at the stations will run optimally in the future. There are 13 stations currently in operation on the South Sumatra LRT. These include DJKA, Jakabaring, Polresta, Ampera, Cinde, Dishub, Bumi Sriwijaya, Demang, Garuda Dempo, RSUD, Punti Kayu, Asrama Haji, and SMB II Airport stations.

By Audia Rosita

Bina Darma University student