South Sumatra LRT won the Excellent Service Award from the Ministry of Administrative Reform and Bureaucratic Reform (Kemenpan-RB) at the Gebyar Pelayanan Prima event held at Sheraton Grand Jakarta on Tuesday, 8 October 2024. South Sumatra LRT is the only representative of the Ministry of Transportation who managed to enter the ministry category at the event.

The Excellent Service Award was not easy to get. The assessment uses six key aspects, each of which is given a certain weight. The six aspects are public service policy, human resources, facilities and infrastructure, public service information system, consultation and complaint mechanism, and public service innovation.

South Sumatra LRT did well in all areas. They have good public service policies and transparent and accountable standard operating procedures. The professionalism of South Sumatra LRT's human resources is key to the success of the company. With continuous training, South Sumatra LRT's human resources are capable of providing friendly, fast, and professional services. These reliable human resources are important for customer satisfaction.

South Sumatra LRT has modern, well-maintained transport facilities. This is important for customer satisfaction. Clean trains, complete passenger facilities, and good accessibility are added values in this aspect.

The public service information system is also important. South Sumatra LRT provides easily accessible and accurate information about schedules, fares, and travel routes. This helps passengers plan trips better.

Passengers can easily give feedback or make complaints, and these are acted on quickly. This is one of the reasons South Sumatra LRT is rated so highly.

Finally, South Sumatra LRT is working to improve service quality with new innovations like electronic ticketing, route information, and integration with other transport in Palembang city.

Kemenpan-RB uses six aspects and five principles to evaluate services. The aim is to ensure that services meet standards and create trust and satisfaction among users.

Minister of Transportation Budi Karya Sumadi said the award shows the agency is committed to providing the best service to the community. 'We are grateful and proud to have won the award. This motivates us to continue improving service quality,' he said.

The Ministry of Transportation thanked South Sumatra LRT for winning. As the only Ministry of Transportation representative in the ministry category, this achievement should encourage other public service units under the Ministry of Transportation to continue to innovate and improve service quality.

‘By winning the Excellent Service award, South Sumatra LRT has not only succeeded in lifting the good name of the region and the Ministry of Transportation but also showing that public transportation in Indonesia can have more impact on the community,’ said Budi.

Meanwhile, Head of the South Sumatra Light Railway Management Centre (BPKARSS) Rode Paulus said that the achievement was the work of all parties. Starting from the service officer, station head, facility/infrastructure utilisation unit, finance/general subdivision, facility/infrastructure maintenance, internal audit unit, and business development unit. ‘Hopefully, in the future, this achievement can be maintained and even improved,’ he concluded.